HGV Drivers. Ready When You Need Them.

Privacy notice

Version 3, 19 October 2026 (updated: partner referrals). Previous versions: Version 2, 19 October 2026 (marketing to businesses and driver sign-ups); 18 October 2026.

Who we are. DRVX LTD (company no. 17519121), Bartle House, 9 Oxford Court, Manchester, M2 3WQ, is the data controller for personal information we collect through this website and our driver supply business. Contact: accounts@drvx.co.uk.

Data protection registration. Registered with the ICO, registration no. ZC278321.

DRVX Transport bookings are covered by the transport privacy notice. Drivers who work through DRVX get a separate driver privacy notice in the DRVX Drivers app.

What we collect. The information you send us (such as your name, company, email address, telephone number and details of your enquiry or booking), information needed to supply drivers and invoice for work (such as site addresses, contacts and signed timesheets), and payment records. If you accept a quote online, we also keep a record of the acceptance (your typed signature, the date and time, your IP address and browser, and the terms version) as evidence of the agreement. We use the IP address of website requests briefly to stop abuse; it is not kept with your enquiry.

Why we use it and our lawful bases. To respond to enquiries and prepare quotes (steps you ask us to take before a contract); to supply drivers, issue invoices and take payments (performing our contract with you); to keep accounting, tax and employment business records (legal obligation); and to prevent fraud and abuse, deal with queries and claims, and run and improve our business (our legitimate interests). We need your contact and booking details to supply a driver; without them we cannot.

Website chat. Our website chat assistant uses AI (Cloudflare Workers AI) to answer general questions from our own information. It never sets prices or makes decisions about you, and you can ask to talk to a person at any time. Chats are kept for 30 days and then deleted. Please don’t put sensitive personal information in the chat.

Who we share it with. The driver supplied to you gets the site, contact and job details they need. We use service providers that act for us: Cloudflare (website hosting, security checks such as Turnstile, and the chat assistant), our email provider, our accounting and payroll software (Xero) and payment providers. Some of them (for example Cloudflare) may process data outside the UK, including in the USA; where they do, the transfer is protected by safeguards recognised under UK law, such as the UK–US data bridge or the UK International Data Transfer Addendum. We may also share information where the law requires it. We do not sell your data.

Marketing. We may contact businesses that could use our services (for example hauliers and logistics firms) using business contact details they publish, or that appear in public registers such as Companies House and the Traffic Commissioner’s publications. We do this on the basis of our legitimate interests. We only send unsolicited marketing emails to limited companies and other corporate bodies, never to sole traders or individuals unless they have agreed. Every message says who we are and lets you opt out. Reply STOP or email accounts@drvx.co.uk and we’ll add you to our do-not-contact list. You have an absolute right to object to marketing.

Driver sign-ups. If you sign up on our Drive with DRVX page, we keep what you send us (your name, phone, email, town or postcode, licence categories, Driver CPC expiry, whether you have a digital tachograph card, any extra qualifications, when you can work, whether you have the right to work in the UK, how you heard about us and any message) to contact you about driver work and to match you to client bookings. We do this because you ask us to and tick to agree (consent), and to take steps you ask for before any contract. Your answers are as you give them: if you go forward, we check your licence, Driver CPC, tachograph card and right to work properly before any work. We don’t pass your details to a client unless you agree to a booking with them, and we never charge drivers a fee for finding work. You can withdraw at any time by emailing accounts@drvx.co.uk and we will delete your sign-up. If you don’t go on to work through DRVX, we delete it within 12 months of your last contact with us. Drivers who join get a separate driver privacy notice in the DRVX Drivers app.

Partner referrals. Some approved DRVX partners refer drivers and businesses to us, using a personal link or by telling us about someone. If you sign up through a partner’s link, or a partner told us about you before you signed up, we record which partner referred you so we can pay them a referral fee. That partner can then see, in its secure DRVX partner area, only: your name, your status with us (invited, signed up, approved, active or left), the date you signed up, your total hours worked through DRVX and the commission it has earned from your referral. It never sees your contact details, licence, documents, pay, timesheets or anything else, and no other partner sees anything about you. If a partner tells us about you, it gives us your name and phone or email (and possibly your licence type and a short note); we use these only to match your sign-up to that partner, and DRVX does not contact you because of it. If a partner introduces your business, we record the business contact details it gives us and the rates we agree with you; the partner sees your company name, the status of the introduction (submitted, contacted, won or lost) and its commission, and sees the agreed rates only if DRVX chooses to share them. Our lawful basis is legitimate interests: running and paying for our referral scheme, and the partner’s interest in being paid for introductions. We have weighed these against your interests and keep what is shared to the minimum. You can object at any time by emailing accounts@drvx.co.uk, and we will stop showing your details to the partner. Referral records are kept while they can earn commission and then as accounting records (six years); a partner’s note of someone who never signs up is deleted within 12 months.

How long we keep it. Invoices, payment records and signed timesheets: six years after the end of the financial year they relate to. Records we must keep as an employment business: at least one year after the last supply. Enquiries and quotes that do not go ahead: only as long as needed to deal with them and any follow-up. Website chats: 30 days. We do not make decisions about you based only on automated processing.

Your rights. Under UK GDPR you can ask to access, correct or delete your information, to restrict or object to how we use it (including an absolute right to object to marketing), to receive it in a portable format, and to withdraw any consent you have given. Contact accounts@drvx.co.uk; we reply within one month. If you are unhappy, please tell us first. You can also complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint or 0303 123 1113.

Cookies. This website does not use tracking or advertising cookies. We count page visits on our own server without cookies and without storing IP addresses or other personal data (only daily totals per page, referring website and device type). The booking form uses Cloudflare Turnstile to stop spam.